Our Products Warranty
If you have any problem with the product you bought from freebeat, please contact us at customerservice@freebeatfit.com and provide your order number. Our after-sales team will immediately provide assistance to help you solve the problem!


STOCHASTIC TECHNOLOGY LLC.("freebeat™ ") extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use of our products. Any other use of our products shall void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components of products will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described in this Limited Warranty. The Limited Warranty applies for the following components of products only, for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as our products remain in the possession of the original purchaser, or, for a gifted freebeat™ bike, the owner of the original membership attached to our products.

freebeat™ warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.


freebeat™ warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of ten years from the date of original delivery.

24 MONTHS freebeat™ warrants the components and all original parts of the freebeat™ bike against defects in workmanship and materials for a period of 24 months from the date of original delivery, excluding the pedal and crank.

2-in-1 eBike

Coverage Components - Structure - 5yrs

Frame, rigid fork

Coverage Components - Functional parts - 2yrs

Brakes, gear shifter, derailleur, freewheeler, motor, battery, display, PCM controller, charger, bike stand/rack, throttle, wiring harness.

Battery - up to 300 charging cycles, whichever occurs first - The batteries are designed to retain up to 75% of their original capacity during that time.

Display - not included damages due to improper used, and operation.

Coverage Components - Accessories -1yrs
1-year warranty date of the original purchase of your item.

Coverage Components - Other Essencial -1yrs
Handlebars, alarm speaker, speed sensor, belt, brakes, kickstand, grips, bell, foot pedals, upper & lower tube covers (plastic), rubber tube, all other components of the product, including electronic components.

Ownership & Duration of Coverage

First Owner
Conditioned & limited 2 yrs

Subsequent Owner (the Second or Later Owner)
Not covered by warranty but can contact CS Team for assistance.

Parts that are not covered - 2yrs

  1. Paints and graphics are not encompassed by this explanation.
  2. Suspension forks and components for suspension are not encompassed in the meaning of frame or frameset.
  3. Third-party components are not covered by this Warranty.(Such as drivetrain, brakes, or suspension components. For Warranty details regarding third-party components, please refer to the manufacturer's website for more information on these products.)
  4. Neglecting to conduct maintenance or service at the appropriate intervals as stated in the written instructions provided with the Product.
    1. Brake Pads
    2. Chains
    3. Shifter, brake cables and casings
    4. Free Hub Bodies
    5. Bearings
    6. Spokes
    7. Handlebar Grips
    8. Transmission gears
    9. Rubber moving parts
    10. Tools
    11. Sprockets
    12. Stripped threads/bolts

Improper Assembly, Operation, and Maintaiance

  1. Improper assembly or installation.
  2. Crash, neglect, improper repair, improper maintenance, or other abnormal, excessive, or improper use.
  3. Improper alteration or installation of components, parts or accessories not originally intended for or compatible with the Product.
  4. Corrosion.
  5. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
  6. For the avoidance of doubt, freebeat will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.